FAQ

What are the restrictions on the import and export of goods?

All goods must meet the export requirements of the exporting country, as well as the import laws and requirements of the importing country. The customs has the right to inspect the goods, and can charge goods that violate import and export requirements. The company will not make any compensation if the goods are filled.

If a customer is found to have shipped goods that violate the law, it will be handed over to the local police for processing and will stop providing any services to the customer.

What goods are prohibited items that are strictly prohibited for carriage?

1. All powders, liquids and optical discs;

2. High-value or large amounts of electronic supplies;

3. Drugs or drug-related equipment;

4. Control props, electric shock sticks, simulation toy guns, etc.;

5. Animals and plants, seeds, animal skins and their products, medicinal materials, specimens, etc.;

6. Articles that infringe trademarks, copyrights, intellectual property rights, regency propaganda, or obstruct the weathering;

7. Inflammable, perishable or toxic, explosive, lethal, corrosive and radioactive dangerous goods;

8. Fragile items (if the items sent by guests are fragile, once damaged, the company will not make compensation);

9. Currency, value-added tax invoices, other tax receipts, correspondence or securities, gold and silver treasures, antiques, calligraphy and painting, precious metals;

10. Goods with foreign trade orders, international brands or non-genuine/imitation brand goods. (For non-genuine or imitation goods sent by customers, the company will not make compensation regardless of whether the goods are sent or not);

11. Subject to Hong Kong Customs import control and foreign customs prohibited items, such as: food, drugs, cigarettes, e-cigarettes, e-liquid, etc.

12. Goods that do not comply with “Hong Kong Law”, “Product Quality Law of the People’s Republic of China”, “Consumer Rights Protection Law of the People’s Republic of China” and other administrative regulations, departmental rules and national mandatory standards.

China Hong Kong Customs Import Controlled Goods:

http://www.customs.gov.hk/tc/trade_facilitation/prohibited_articles/imports/index.html

US Custom and Border Protection:

http://www.cbp.gov/trade/basic-import-export